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Removing Wastage from Communication Expenses:
How a Multi-National High-Tech Corporation Reduced 26% of its Telecom Expenses

Acme Inc. (name changed for confidentiality) is an industry leader in computer components, with multiple offices all over the world. It is a complex organization that requires on every level proven expertise at orders and expense management. Flawless telecommunications are vital to Acme's success.

Challenge

This high-tech company needed an independent telecommunications management solution that could significantly cut costs and streamline monthly operations, including hierarchical order management and financial reporting, without any disruption of services among its international subsidiaries.

Results

Acme Inc. hired Amtel to do their order management, the monthly processing of their invoices, and their audits, using the award-winning TIMS platform. TIMS allows clients to view and manage their telecom services 24 hours a day, 7 days a week with secure SAS 70 type II compliant managed services.

Acme uses TIMS for a variety of critical path, expense management requirements:

  • Order management with multiple carriers using hierarchical approval processes
  • Usage breakdowns for financial reporting for different departments
  • Auditing of bills
  • Recovery of credits from carriers
  • Monthly plan adjustments and
  • Tracking telecom equipment.

Telecom Infrastructure Optimization and Financial Analysis - As a part of the initial setup, the specialists at Amtel studied the entire network of phones, as well as data and mobile services. They compiled a detailed inventory of all the elements of the network with complete financial analysis.

Amtel's engineers studied traffic patterns on each circuit to determine actual usage. They discovered numerous billing errors, including charges for disconnected lines and local service carriers who were charging incorrect surcharges. There were even charges for the mobile phones of employees who had left the company.

Smooth Implementation of 26% Cost Reduction - When all processes were done, Amtel was able to recommend a 26% cost reduction in telecom billing. Upon approval of Amtel's recommendations, cost reduction and management strategies were implemented, without disrupting the normal flow of business.

 

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