Taking Charge of Telecom Charges
A large Utility Corporation provides power to customers in 10 states. It has a complex state-of-the-art telecom infrastructure for complete monitoring of utilities and internal communications throughout its service area with extensive use of cutting-edge technology. Company has a history of outstanding, reliable customer service, and requires perfectly operating telecommunications between all offices at all times to maintain its record of customer satisfaction.
Challenge
Utility needed an independent telecommunications management provider that could manage their complete communications order/procurement management, inventory management & invoice processing with cost allocation & auditing between multiple states. The management goal was to streamline the operations and reduce costs of telecommunication services. Management also wanted to find a company that could provide reliable platform for centralized order management of all types of telecommunication services like Mobile, Pagers, Calling cards, Conferencing accounts, Voice lines, Data circuits etc while maintaining Sarbanes Oxley spend allocation compliance.
Results
Amtel's award-winning TIMS™ platform along with professional services helped the company realize substantial reduction in Telecom expenses.
The professionals at Amtel conducted a detailed analysis of the entire telecom services infrastructure at the company. Automated centralized procurement management with hierarchical approvals, and invoice processing using the TIMS™ platform freed up company's staff for greater productivity areas. The company is also able to comply with the spend allocation requirements of Sarbanes Oxley. Amtel performed in-depth trunk studies to determine which circuits were no longer in use but were still being charged to the company, and worked with carriers to recover billing credits. Mobile order management with corporate policy implementation using TIMS™ platform helped in controlling costs of mobile services. Amtel's professionals renegotiated contracts that were nearing expiration to get the best ROI. Amtel also discovered that the company was paying 5 times the negotiated rate for their toll-free service due to negligence during the carrier's order entry process. Amtel was able to recover the costs from the carrier. Problem areas were identified and cost reduction procedures were implemented, with impressive results. Communication between offices network remained unaffected while TIMS™ implementation were performed.
Amtel's telecommunications management system continues to generate significant long-term savings for the Utility Company.