Amtel is a global mobile device management & telecom expense management vendor, addressing the challenges companies face in managing mobile devices and telecommunications expenses. Amtel developed the industry’s first integrated private cloud based secure MDM and TEM solution, allowing companies of all sizes to securely manage mobile devices and telecom expenses from a single platform. Provided as a convenient and cost effective SaaS platform, Amtel TIMS solution is SAS 70 Type II certified solution offering the highest level of data security and reliability as compared to other MDM & TEM vendors.
Complete Lifecycle Modular Solution
Amtel platform manages multi-Billion dollar Mobile & Telecommunications services for global companies. We have been serving our customers for over 10 years with innovative solutions.
- In 2001, Amtel pioneered the integrated telecom and mobile expense management TIMS solution (TEM & MEM).
- In 2010 Amtel combines mobile device security management & mobile apps management with that award-winning TIMS platform (MDM).
Secure & Fast Implementations with SaaS
Amtel solution provides each customer a secure and customized application using SaaS delivery method. Our customers get full suite of services at an affordable price point with fast deployements.
We delivers this level of flexibility using SAS 70 Type II Certified Hosting which makes the entire set up secure & reliable. It delivers an unparallel user experience and functionality both of which exactly fit the client’s needs. There is an optional Amtel Gateway which can be added behind client's network firewall for Active Directory & Active Sync integration bringing enhanced security & functionality.
Dedicated Customer Service with 95% Customer Satisfaction Rating
Amtel is a customer service driven organization. We are fortunate to enjoy one of the highest customer retention rates in the industry. Many of our current customers have remained with us year-after-year. This industry-leading retention rate stems from Amtel's superior execution of implementation and support, creating a very high customer satisfaction rating, as measured by an independent third-party.
Mobile Device Security Management
Amtel’s MDM solution is used to manage both corporate devices & BYOD Bring-your-own-devices programs. It offers ability to segregate personal information from corporate data, selective wipes, encryption, remote lock and more while supporting all major mobile device platforms.
Smartphones & Tablets: Apple iOS, Google Android, Blackberry, Windows, Symbian, WebOS and others.
Solution security features enables you remotely, over-the-air (OTA) to:
- Install provisioning profiles, password restrictions, email settings, certificates, feature restrictions, Wi-Fi, VPN settings, etc
- Monitor device data such as Processes running, Apps downloaded, IMEI, SIM, network characteristics, free RAM, battery level, etc
- Use GPS to track time and location coordinates of the device
- Remote wipe and lock: Manage locking the device remotely & Initiating a remote wipe to factory defaults or partial wipes
- Market Apps Management and Enterprise App store
- Share Documents
- Individual owned BYOD devices security
Expense control features deliver a unique set of money-saving mobile apps:
- International Roaming Alerts: real-time alerts to network administrators when international roaming charges need to be blocked or managed
- Free 411 Directory Assistance: Avoid expensive directory assistance calls up to $1.99 per call
- Toll Free Savings: Redirect mobile toll-free calls to avoid duplicate charges
- International Calls Saving: Avoid high Mobile International calling rates
Mobile Apps & Documents Management
Amtel’s solution offers secure document management, segregate Whitelisted & Blacklisted Market Apps, create Enterprise App store for in-house Apps etc for major mobile device platforms.
- Document Security: Push documents securely to the smart devices to reside in a secured container. Ability to send remote updates to the documents and erase documents without end user intervention.
- Market Apps Management: Provide recommended Market Whitelisted Apps, Alert Blacklisted Apps & categories on the mobile devices.
- Create Enterprise App Store: Enable in-house Apps with Enterprise App store. Ability to remotely push for update notifications.
Telecom and Mobile Expense Management
Mobile Expense Management: Smartphones, Tablets, Mobiles, Data cards, Build-in 3/4G cards etc.
Fixed Telecom Expense Management: Voice Lines, PRI circuits, Data, Internet T1, T3, Calling Cards, Conferencing, VoIP, eFax, MPLS, Web Hosting, Collocation, etc
Invoices
TIMS helps to bring Invoices into the system; electronically audit them against Orders, Inventory and Contracts; splits them up into GL codes for cost allocation; send to departmental heads for approval and finally for payments to Accounts Payable. The system can handle invoices from countries on five continents, all around the globe.
When discrepancies occur, our Professional Services teams open billing tickets with the carriers and follow those billing tickets to resolution for credits. TIMS can be linked to both HR and Financial software systems for automated feeds.
In addition, TIMS delivers important features that specifically apply to mobile services: Optimization using copyrighted algorithms, Extensive plans information, prices, device specifications, guides and more for national & international carriers.
Inventory
Inventory stores all the key components of telecom services: service addresses, service plans, speeds, allocations, and more. When a TIMS user closes an order in the TIMS Orders module, TIMS automatically updates Inventory.
TIMS provides inventory and asset control for the following services: Mobile, Voice lines, Data/Internet service, Calling cards, Conferencing (Audio, Video, and Web), VoIP, eFax, MPLS, Web hosting, Collocation, etc.
Mobile Policy Implementation
One of the unique features of the Amtel TIMS platform is its comprehensive Mobile Usage Policy Implementation and Auditing capabilities.
Mobile policies are set up for:
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Groups based on job profile, location, hierarchy, etc.
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Procurement bundles of devices and plans
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Spend limits via policy templates for voice, data, text, roaming, international usage, and more.
TIMS then runs Mobile Usage Policy audits and sends a monthly report to managers to flag constant outliers of the corporate mobile policy.
TIMS’ Split Billing capability allows organizations to charge end-users for personal usage such as mobile apps, third-party software, 411 calls, ring tones, and international roaming.
End-users get an automated electronic copy of their portion of the invoice and Accounts Payable gets an electronic split-billing report that can be uploaded into the internal financial software system. This Split Billing feature also provides organizations with the methodologies required by various compliance departments to satisfy their reporting requirements for corporate mobile phone usage.
Global Multi-Vendor Multi-Currency System
Amtel supports global organizations for Telecoms & Mobile management. Our TIMS system brings all the information of your distinct telecom & mobile vendors into one platform.
Mobile Device Security Management is available on devices for all national & international carriers.
Telecom & Mobile Expense Management allows organizations to track invoices & inventories that use different currencies. TIMS incorporates these national & international currencies into the normalized Reporting view, as well as other parts of the system. The system also routes orders to sub-group teams within the vendors for reliable order management.
Hierarchical Approval-Based Order Management
Advanced Hierarchical Procurement allows organizations to centralize order workflow from order entry to order submission. TIMS uses role-based privileges that allow hierarchical managers to approve their users' orders, usage, and more.
For example, a user enters an order as per corporate policy, set up in TIMS. The user's manager then electronically approves the order and TIMS forwards it to the vendor with appropriate codes.
Advanced Hierarchical Procurement handles Mobile Services, Pagers, Voice Lines, Data Circuits, Calling Cards, Conferencing (Audio, Video and Web), Internet Broadband, and more. This key TIMS feature leads to complete visibility of telecom orders and spend accountability within an organization.
Efficient Professional Implementation & After Sales support
Amtel has in place one of the best Operations Group in the industry, with over 100 combined years of carrier experience. Our long business history has enabled us to streamline the implementation process and minimize the issues that sometimes arise.
Amtel's dedicated Project Managers help clients at each step whether it is how to define settings for iOS in the TIMS system or what plan to buy for optimized voice pool minutes in corporate environment.
Amtel encourages our customers to call or email in case of any issue. The company philosophy is to help customers resolve their issue quickly & satisfactorily. Our customers have direct access to our project managers & specialists with unlimited phone & email support.
