AMTEL TIMS unique value proposition has made it a leading choice at Global Organizations for Telecom & Mobile Services Management.

Complete Lifecycle Modular Solution

Amtel platform manages multi-Billion dollar Mobile & Telecommunications services for global clients. We have been serving our customers for over 10 years with innovative products and services.

• In 2001, Amtel pioneered the integrated telecom and mobile expense management TIMS solution (TEM & MEM).
• In 2010 Amtel combines mobile device security management & mobile apps management with that award-winning TIMS platform (MDM).

Buy them together or as separate modules: the three components of Amtel’s TIMS system - mobile device management , mobile expense management and telecom expense management.

Amtel's full service telecom management solution is the first organically developed system which allows telecom & mobile services management in the same robust platform. Amtel delivers this platform as a Software-as-a-Service (SaaS) solution. There is no hardware nor software that has to plug into your corporate network.

Mobile Device Security for Smartphones & Tablets:

Android, Apple iOS, Blackberry, Windows, Symbian

Mobile Expense Management for Mobile services:

Smartphones, Tablets, Mobiles, Data cards, Build-in 3/4G cards etc.

Telecom Expense Management for Fixed Telecoms:

Voice Lines, PRI, Data, Internet T1, T3, Calling Cards, Conferencing, VoIP, eFax, MPLS, Web Hosting, Collocation, etc

Secure & Fast Implementations with SaaS

TIMS provides to each client a secure and customized application using SaaS delivery method. There is an optional Amtel Gateway which can be added behind client's network firewall for Active Directory & Active Sync integration bringing enhanced security & functionality.

TIMS delivers this level of flexibility using SAS 70 Type II Certified Hosting which makes the entire set up secure & reliable. It delivers an unparallel user experience and functionality both of which exactly fit the client’s needs.

With a SaaS model, our customers get full suite of services at an affordable price point.

Dedicated Customer Service with 95% Customer Satisfaction Rating

Amtel is a customer service driven organization. We are fortunate to enjoy one of the highest customer retention rates in the industry. Many of our current customers have remained with us year-after-year. This industry-leading retention rate stems from Amtel's superior execution of implementation and support, creating a very high customer satisfaction rating, as measured by an independent third-party.

Mobile Device Security Management

Amtel’s MDM solution offers ability to segregate personal information from corporate data, selective wipes, encryption, remote lock and more while supporting all major mobile device platforms.

Apple iOS, Android, Blackberry, Windows, Symbian and others.

It addresses both the security and the cost-reduction needs of your organization
On the security side, the solution enables you remotely, over-the-air (OTA) to:

• Install provisioning profiles, password restrictions, email settings, certificates, feature restrictions, Wi-Fi, VPN settings, etc
• Monitor device data such as Processes running, Apps downloaded, IMEI, SIM, network characteristics, free RAM, battery level, etc
• Use GPS to track time and location coordinates of the device
• Remote wipe and lock: Manage locking the device remotely & Initiating a remote wipe to factory defaults or partial wipes
• Market Apps Management and Enterprise App store
• Share Documents
• Individual owned BYOD devices security

On the expense side, the Amtel MDM system delivers a unique set of money-saving mobile apps:

• International Roaming Alerts: real-time alerts to network administrators when international roaming charges need to be blocked or managed
• Free 411 Directory Assistance: Avoid expensive directory assistance calls up to $1.99 per call
• Toll Free Savings: Redirect mobile toll-free calls to avoid duplicate charges
• International Calls Saving: Avoid high Mobile International calling rates

Amtel MDM system is available as a separate solution and also as an integrated component of Amtel’s full-service platform that also includes telecom expense and mobile expense management.

Mobile Apps & Documents Management

Amtel’s solution offers secure document management, segregate Whitelisted & Blacklisted Market Apps, create Enterprise App store for in-house Apps etc for major mobile device platforms.

• Document Security: Push documents securely to the smart devices to reside in a secured container. Ability to send remote updates to the documents and erase documents without end user intervention.
• Market Apps Management: Provide recommended Market Whitelisted Apps, Alert Blacklisted Apps & categories on the mobile devices.
• Create Enterprise App Store: Enable in-house Apps with Enterprise App store. Ability to remotely push for update notifications.

Telecom and Mobile Expense Management

Invoices

TIMS helps to bring Invoices into the system; electronically audit them against Orders, Inventory and Contracts; splits them up into GL codes for cost allocation; send to departmental heads for approval and finally for payments to Accounts Payable. The system can handle invoices from countries on five continents, all around the globe.

When discrepancies occur, our Professional Services teams open billing tickets with the carriers and follow those billing tickets to resolution for credits. TIMS can be linked to both HR and Financial software systems for automated feeds.

In addition, TIMS delivers important features that specifically apply to mobile services: Optimization using copyrighted algorithms, Extensive plans information, prices, device specifications, guides and more for national & international carriers.

Inventory

Inventory stores all the key components of telecom services: service addresses, service plans, speeds, allocations, and more. When a TIMS user closes an order in the TIMS Orders module, TIMS automatically updates Inventory.

TIMS provides inventory and asset control for the following services: Mobile, Voice lines, Data/Internet service, Calling cards, Conferencing (Audio, Video, and Web), VoIP, eFax, MPLS, Web hosting, Collocation, etc.

Mobile Policy Implementation

One of the unique features of the TIMS platform is its comprehensive Mobile Usage Policy Implementation and Auditing capabilities.

Mobile policies are set up for:

• Groups based on job profile, location, hierarchy, etc.
• Procurement bundles of devices and plans
• Spend limits via policy templates for voice, data, text, roaming, international usage, and more.

TIMS then runs Mobile Usage Policy audits and sends a monthly report to managers to flag constant outliers of the corporate mobile policy.

TIMS’ Split Billing capability allows organizations to charge end-users for personal usage such as mobile apps, third-party software, 411 calls, ring tones, and international roaming.

End-users get an automated electronic copy of their portion of the invoice and Accounts Payable gets an electronic split-billing report that can be uploaded into the internal financial software system. This Split Billing feature also provides organizations with the methodologies required by various compliance departments to satisfy their reporting requirements for corporate mobile phone usage.

Global Multi-Vendor Multi-Currency System

Amtel supports global organizations for Telecoms & Mobile management. Our TIMS system brings all the information of your distinct telecom & mobile vendors into one platform.

Mobile Device Security Management is available on devices for all national & international carriers.

Telecom & Mobile Expense Management allows organizations to track invoices & inventories that use different currencies. TIMS incorporates these national & international currencies into the normalized Reporting view, as well as other parts of the system. The system also routes orders to sub-group teams within the vendors for reliable order management.

Hierarchical Approval-Based Order Management

Advanced Hierarchical Procurement allows organizations to centralize order workflow from order entry to order submission. TIMS uses role-based privileges that allow hierarchical managers to approve their users' orders, usage, and more.

For example, a user enters an order as per corporate policy, set up in TIMS. The user's manager then electronically approves the order and TIMS forwards it to the vendor with appropriate codes.

Advanced Hierarchical Procurement handles Mobile Services, Pagers, Voice Lines, Data Circuits, Calling Cards, Conferencing (Audio, Video and Web), Internet Broadband, and more. This key TIMS feature leads to complete visibility of telecom orders and spend accountability within an organization.

Efficient Professional Implementation & After Sales support

Amtel has in place one of the best Operations Group in the industry, with over 100 combined years of carrier experience. Our long business history has enabled us to streamline the implementation process and minimize the issues that sometimes arise.

Amtel's dedicated Project Managers help clients at each step whether it is how to define settings for iOS in the TIMS system or what plan to buy for optimized voice pool minutes in corporate environment.

Amtel encourages our customers to call or email in case of any issue. The company philosophy is to help customers resolve their issue quickly & satisfactorily. Our customers have direct access to our project managers & specialists with unlimited phone & email support.